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Service Management

Code: 142625
ECTS: 6
Lecturers in charge: dr. sc. Ana Udovičić, prof. struč. stud. - Predavanja
Lecturers: dr. sc. Ana Udovičić, prof. struč. stud. - Seminar
Take exam: Studomat
Load:

1. komponenta

Lecture typeTotal
Lectures 45
Seminar 15
* Load is given in academic hour (1 academic hour = 45 minutes)
Description:
Qualitative presentation of conceptual working frameworks that lead to making strategic decisions. Qualitative guidance on the use of techniques that help with achieving goals. Basic understanding and familiarization with the practice of managing the services of domestic and foreign companies.
Learning outcomes:
Literature:
  1. Inoviranje, menadžment usluga i poslovna izvrsnost u organizacijama, udžbenik, Veleučilište u Šibeniku, 2015, Žilić, Ivana, Veleučilište u Šibeniku, 2015.
4. semester
Mandatory course - Regular studij - Tourism management
Consultations schedule:

Service Management