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Management of information services

Code: 254974
ECTS: 4
Lecturers in charge: dr. sc. Ivan Livaja, prof. struč. stud. - Predavanja
Lecturers: dr. sc. Ivan Livaja, prof. struč. stud. - Seminar
Take exam: Studomat
Load:

1. komponenta

Lecture typeTotal
Lectures 30
Seminar 15
* Load is given in academic hour (1 academic hour = 45 minutes)
Description:
Getting to know the area of information services and trends
Adopting and expanding knowledge for the area through:
Professional Provision of Services
Development of service development strategy
Forming a service
Management of services
Supervising delivery and quality of service
The aim of the course is to introduce students to the information services strategy in order to shape and deliver new services so they can
independently participate in the development and implementation of new services.
Learning outcomes:
Literature:
  1. Service Management: Operations, Strategy, and Information Technology., Fitzsimmons, J.A.; Fitzsimmons, M.J., 5th Ed., Irwin/McGraw-Hill, Homewood, IL, 2006., 2006.
5. semester
Mandatory course - Regular studij - Business informatics
Consultations schedule:

Management of information services